Refund and Returns

At Motonevis, we strive to provide high-quality AI-powered yoga equipment that enhances your fitness journey. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • Returns must be requested within 30 days of the delivery date.
  • Proof of purchase, such as an order confirmation or receipt, is required.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

2. How to Initiate a Return

If you would like to return an item, follow these simple steps:

  1. Contact Us: Email us at contact@motonevis.com with your order details and reason for return.
  2. Receive Authorization: Once approved, we will provide a return authorization and shipping instructions.
  3. Ship the Item: Send the product back to our return address. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your return, we will process your refund:

  • Refunds will be issued to the original payment method within 5-10 business days after approval.
  • If your return is rejected due to not meeting eligibility criteria, we will notify you via email.
  • Shipping costs are non-refundable unless the return is due to a product defect or our error.

4. Exchanges

We only replace defective or damaged items. If you need an exchange, contact us at contact@motonevis.com, and we will assist you in getting a replacement.

5. Non-Returnable Items

Certain products cannot be returned, including:

  • Gift cards
  • Digital downloads or software subscriptions
  • Used or opened hygiene-related products

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again.
  • Contact your credit card company, as processing times may vary.
  • If you still have concerns, reach out to us at contact@motonevis.com.

7. Contact Information

For any refund or return inquiries, please contact us:

📍 Address: 446 Red Hill Rd, Marshall, AR 72650, USA
📞 Phone: (870) 448-3253
📧 Email: contact@motonevis.com

We are committed to providing excellent customer service and ensuring a seamless shopping experience for all Motonevis customers.